FAQ-RakEM app

What is the cost to download RakEM?

RakEM is free to download and free to use.

For the first 6 month all features are secure, encrypted and free. Text, image and video sharing are always free, secured and encrypted. Secure and encrypted voice and video calls costs .99 per month or $9.99 per year. You can always use the free, unencrypted voice and video.

What is the cost of sending messages over RakEM app?

RakEM messages are sent using your data connection directly from one device to another device without the usage of servers. There is no fee of any kind to the user and the encryption for sending messages is also always free. If you are traveling and/or in roaming mode, you are most likely a subject to roaming charges by your carrier for data usage. Such a charges would happen when using any other app utilizing a data connection. Always try to check for free wifi connection in the area if you are roaming.

What is the cost of making a call using RakEM?

RakEM calls are free, even international calls as long as you are calling to another RakEM user. We even give you free 6 months of encrypted calling to ensure your utmost privacy.

Can I receive messages when I am not running RakEM?

Yes, RakEM supports offline notifications, so even if you don’t have RakEM running you will receive notifications for messages, voice calls, video calls, voice/video messages, contact requests, etc. Just tap on the notification and it will start RakEM.

How can I save battery life on my phone and still not miss messages?

On iOS, you can use the Menu->Logout or Menu->Logout Clear options to log you out of RakEM.

On Android, you can use the Menu->Logout Clear or Menu->Exit options.

Logout on iOS, logs you out but does not remove your encrypted credentials from the phone, so the next time you start RakEM, you can simply tap login to log in. Logout Clear on iOS and Android, logs you out and clears your login credentials from the phone, so the next time you start RakEM you will have to login.

Exit on Android logs you out and closes down the RakEM app, but does not remove your encrypted credentials from the phone, so the next time you start RakEM it will automatically log you in.

In either case, you will receive notifications letting you know when a message or call or request comes in, just tap the notification and RakEM will appear.

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