faq-credit-es

Credit is not in my account yet.

We understand that a deley in payment processing can be annoying.

We thank you for your patience and we would like you to know that our processing companies (Google, MoneyBookers, PayPal) apply many valuable security checks before the payment is approved.

After the authorization is issued, credit is deposited to your Raketu account.

Raketu selects some orders for additional checks after the authorization is issued, which can further delay some of the orders to be credited to your Raketu account.

Please understand that this is to protect you as our customer as well as Raketu the merchant.